Privacy policy

OUR CONTACT DETAILS

Name: Urban Potters Classes Ltd

Address: Unit A, 4 Scena Way, London SE5 0BH

Phone Number: 07532 722429

E-mail: info@urbanpottersclasses.com

We may update this policy from time to time. The latest version will always be published on this page. This version was published on 19th July 2024.

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

  • Names

  • Email addresses 

  • Mobile phone numbers 

HOW WE GET YOUR INFORMATION AND WHAT WE DO WITH IT 

Most of the personal information we process is provided to us directly by you because it is important that we contact you for the following reasons, including but not limited to: 

  • Information about the studio;

  • Class information; 

  • Opening times;

  • Health and Safety guidelines; and

  • Cancellations or changes to a class. 

We gather and use limited information about individuals who use this website. We use this information to: 

  • provide services; 

  • to enable certain website functions; 

  • to better understand how visitors use this website;

  • and to present timely and relevant information to visitors. 

We may collect the following information:

  • Website usage data;

  • User data such as your IP address and details of your browser and device; and

  • Data you send to us voluntarily via our contact links, 

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored in the United Kingdom. 

We keep your names, email addresses and mobile phone number for 2 years. We will then dispose your information by deleting it from our servers.

OUR SERVICE PARTNERS

We may use the following third-party service providers named below to process and store your data: 

  • We use Google Analytics service to measure the performance of this website.  Read Google Analytics Privacy Policy here.

  • We use Squarespace to host this website. Personal information hosted by or through Squarespace is subject to their privacy policy which may or may not contain terms as protective as this Privacy Policy. Read Squarespace Privacy Policy.

By using our website, you are agreeing to be bound by Squarespace’s Privacy Policy.

We will not share your personal information with any other third-party unless we have your permission or the law requires us to.

STRIPE PAYMENTS UK, LTD.

Payment through our website is made via our secure check out pages using secure payment service provider Stripe Payments Europe, Ltd.

The Stripe Payments Europe, Ltd is PCI compliant. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW TO MAKE A REQUEST ABOUT YOUR DATA

You can contact us to ask us what data we hold about you, who has access to it and how it is being used. We will also delete any data about you that we hold if you ask us to.

To make a request please contact us at info@urbanpottersclasses.com. 

COOKIES AND HOW WE USE THEM

A cookie is a small file stored on your computer or device, which enables our website to identify your computer or device as you view our website pages. Cookies allow websites to store your preferences and track how websites are used.

We may use cookies to:

  • Record website usage data;

  • Identify whether you are signed into our website;

  • Test content on our website; or

  • Recognise when you return to our website,

Cookies do not provide us with access to your computer. You can use your web browser’s settings to refuse cookies if you wish.

LINKS TO EXTERNAL WEBSITES

Our website may contain links to other websites. We have no control of websites outside of our own site. We are not responsible for the content of other websites, or for the protection or privacy of data you submit to them.